Terms That Cover Your Account and Transactions
These terms apply from the moment you open an account. Every deposit you send through bKash, Nagad or Rocket is processed under the rules set out here — including how we verify amounts, how we handle failed transfers and what happens if a transaction is flagged.
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Withdrawals follow the same account verification path: you confirm identity through your registered mobile number, and funds return to the same wallet you deposited from. We do not redirect payouts to a different payment method without a formal account review. Access to any game, table or
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sportsbook market is conditional on your location and local eligibility rules — we cannot confirm access for every region, and availability may change without advance notice. If your account is restricted due to a regional rule, you will see a notice on your dashboard before any
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further transaction is attempted. We retain transaction records linked to your bKash, Nagad or Rocket wallet reference numbers for the period required under our internal policy. For any dispute about a specific transaction, you can raise it through our support channel with the wallet reference number
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and transaction timestamp as evidence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.